Terms & Conditions

By accessing, browsing or using this website, you agree to the termsconditions and disclaimers herein as amended from time to time


Product:

Mostly all the product on this website are available for Malaysia nationwide delivery, some products may only avaialble delivery between Johor Bahru areas. 

Halal birthday cake is available delivery between Johor Bahru, Kulai, Nusajaya, Masai, Pasir Gudang, Kluang.


Product can be same day delivery:

Roses bouquet, condolences flowers, opening flowers, fruit basket, brithday cake


Product have to order 3 days in advance:

- Tulips bouquet (Johor Bahru)

- any import flowers bouquet (Johor Bahru)

- lily bouquet. sunflowers bouquet, daisy bouquet, 

- Opening flowers with import flowers

- Condolences flowers with import flowers


Product have to order 5 days in advance:

- Tulips bouquet (Kuala Lumpur, Petaling Jaya)

- any import flowers bouquet (Kuala Lumpur, Petaling Jaya)

- Opening flowers with import flowers (Kuala Lumpur, Petaling Jaya)


Substitution :

Flowers, fruits, gifts, grand opening flowers stands, funeral flowesr stands and containers may vary due to stock availability and substitutions may be necessary. We reserve the right to substitute your order with another item of a similar or higher value


Price :

Product prices exclude the delivery charge. the charge for your selected product and delivery area can be viewed as the following.


Delivery charge fee:


Johor Bahru areas:

Free delivery - Johor Bahru downtown

Above RM 200.00 - Free delivery to surrounding Johor Bahru 

(Permas Jaya, Senai, Skudai, Masai, Tampoi, Kempas, Ulu Tiram, Bukit Indah, Setia Tropika, )

Above RM 250.00 - Free delivery to Gelang Patah, Pasir Gudang & Kulai

Above RM 300.00 - Free delivery to Nusajaya


Opening flowers and funeral flowers with stand to other states of Malaysia 

except Johor Bahru:


RM 250.00 and above free delivery to whole Malaysia, 

if not we have RM 30.00 delivery charge for that.


Bouquet, gift basket, artificial flowers to other states of Malaysia}

except Johor Bahru.


RM 50.00 delivery charge (West Malaysia)

RM 100.00 delivery chagre (East Malaysia)

We reserve the right to change without notice, the price, update the products listed on this website.


Orders / Payment:


During the order process, you will be required to provide us with your complete personal information with include: your name, address, phone number, email address, Message detail for him/her, receipent’s name, contact number and address

We accept payment by all major credit and/or debit cards via PayPal, you may bank transfer the amount to our local bank account: Public bank, Maybank, CIMB, Hong leong Bank. Kindly let us know once you had make the payment, we will proceed your order once we have received the full payment.

For overseas customers without credit card holder, you are welcome to use western union. 

We will send to you the confirmation email which include your order detail once we have your received your order form with payment.


Delivery terms:


Our delivery time:

9.30am - 6.30am (Monday to Friday), 9.30am - 2pm (Saturday)

There will be no delivery on sundays except for Valentine's Day, Mother's Day, and Father's Day, We will process your orders received on Sundays or Public Holidays the next working day.

For Valentine's Day, Mother's Day, and Father's Day, all orders must reach us 3 days in advance.

To reduce delivery problems we may need to contact the recipient. If you DO NOT want us to contact the recipient, please advise us.

We will ensure, do our best to get your flowers to the recipient's address at the time, but cannot guarantee a specific time.

We do not accept responsibility if you have given us a wrong delivery address or if the intended recipient is not at the given address when our courier calls.

If any client claims an order was not delivered, we ask that we are given at least 4 hours to investigate into the matter.


Cancellation:

50% cancellation charge is applicable for any order that is confirmed.

To amend or cancel you order, please contact us via email: onlinemapleflora@gmail.com during the working day.


Refund :

Full refund available as the following:

Only for Import flowers bouquet: the order you have purchase currently out of stock or we may inform you to replace other import flowers.

Condolences flowers ordering: only when we noticed that the funeral ceremony was over before we proceed your order. we may refund full amount.

For duplicated orders: If you placed 2 or more identical orders from our website, you will receive a full refund for the duplicated order, provided that the order has not yet been proceed.

Order cancel by us: full refund


Compliants:

All complaints must be made within 24 hours from delivery time.


Disclaimer :

We reserve the right to reject any orders at our discretion.

Kindly noted that terms & conditions are subjected to change without prior notice.

You have question?
Let's help